SPEEDIGO ENGINEERING & TECHNOLOGY
STANDARD WARRANTY POLICY – ELECTRIC GOLF CARTS
This Warranty Policy applies to all electric golf carts supplied by Speedigo Engineering & Technology (“Speedigo”) and shall be effective from the date of delivery / installation as mentioned in the Tax Invoice.
1. SERVICE WARRANTY
Duration: 12 Months from date of delivery
Speedigo provides:
- Free Installation & Commissioning
- Product Demonstration & Basic Operational Training
- 12 Months Free Onsite Service Support
This includes:
- Inspection & troubleshooting
- Labour charges for warranty-covered components
- Preventive maintenance guidance
2. SPARES WARRANTY (INCLUSIONS)
Duration: 12 Months from date of delivery
The following components are covered against manufacturing defects only:
- Chassis
- Motor
- Controller
- Charger
- Battery (Lead Acid – 12 Months Standard Warranty, Lithium – 36 Months Standard Warranty)
3. WARRANTY CONDITIONS
Warranty shall remain valid only if:
- Vehicle is used within rated passenger/cargo capacity.
- Vehicle is stored in a covered / shaded area and protected from rain and water seepage.
- Charging is done only with the supplied charger.
- Recommended charging and maintenance practices are followed.
- No unauthorized modification, alteration, or tampering is carried out.
- Vehicle is used within private premises (off-road application).
4. WARRANTY EXCLUSIONS
The following items are NOT covered under warranty:
- Accidental damage, collision, fire, or natural calamities.
- Water damage due to flooding or improper storage.
- Wear & tear items including but not limited to:
- Brake pads / brake shoes
- Tyres & tubes
- Fuses
- Switches
- Wiring damage due to rodents
- Seats & upholstery
- Paint finish
- Windshield
- Lights / Headlights / Tail lamps
- PVC rain covers or accessories
- Battery damage due to deep discharge, negligence, improper charging, or long non-usage.
- Any parts not specifically mentioned under Section 2 – Spares Warranty (Inclusions) are not covered under warranty.
5. WARRANTY VOID CONDITIONS
Warranty shall automatically become void if:
- Vehicle is driven by a person who does not possess proper driving skills or adequate operational knowledge.
- Vehicle is overloaded beyond rated capacity.
- Any service, repair, modification, or electrical work is carried out by any person or agency other than Speedigo during the warranty period.
- Unauthorized structural or electrical modifications are made.
- Serial number or identification marks are tampered with.
- Vehicle is misused, abused, or used for unintended purposes.
6. CLAIM PROCEDURE
- Customer must inform Speedigo in writing with invoice reference.
- Speedigo service team will inspect the vehicle.
- Warranty approval shall be based on technical assessment.
- Only defective parts will be repaired or replaced.
- Full vehicle replacement is not applicable.
7. LIMITATION OF LIABILITY
- Speedigo’s liability is limited strictly to repair or replacement of defective components covered under warranty.
- No compensation for downtime, business loss, or indirect damages shall be entertained.
- Transportation of vehicle to workshop or factory (if required) may be chargeable.
8. CONTROLLER, MOTOR & ELECTRICAL SYSTEM WARRANTY EXCLUSIONS
Warranty shall not apply to controller, motor, wiring harness, charger, converter, electrical accessories, or related components if failure occurs due to:
- Vehicle overloading beyond rated passenger or payload capacity.
- Operation of vehicle with parking brake / hand brake engaged.
- Continuous pressing of accelerator while vehicle movement is obstructed.
- Motor stalling due to excessive load, steep gradients, towing, pushing, or pulling operations.
- Installation of unauthorized accessories including audio systems, lights, inverters, fans, GPS units, CCTV systems, advertising displays, or any electrical equipment.
- Reverse polarity connection.
- Battery terminal loosening, sparking, arcing, or poor electrical connections.
- Short circuit caused by external wiring or customer-installed equipment.
- Use of non-approved chargers, batteries, or electrical components.
- Water ingress, moisture ingress, flooding, washing using high-pressure water jet, or exposure to heavy rain.
- Rodent damage, insect infestation, or environmental contamination.
- Operation outside prescribed voltage range.
- Tampering with controller parameters or speed settings.
- Damage caused by jump-starting from external battery sources.
- Use of vehicle for towing, pushing, carrying construction material, or industrial loads beyond specifications.
Speedigo reserves the right to
inspect controller logs, electrical circuitry, and component condition before
approving warranty clai
Controller burn-out, motor burn-out,
or electrical failures resulting from the above conditions shall be treated as
chargeable repairs.
9.BATTERY WARRANTY TERMS ( LITHIUM )
- Warranty applies only to original purchaser and is non-transferable.
- Lithium battery warranty shall be valid for the earlier of:
- 36 months from invoice date; or
- Specified cycle life limit as per battery manufacturer
- Battery warranty covers:
- Manufacturing defects
- BMS Defects
- Internal cell defects originating from manufacturing process
- Battery warranty shall not cover:
- Physical damage, impact, accident, puncture, crushing, or vibration damage.
- Water ingress or submersion.
- Fire, flood, lightning, natural calamities, or force majeure.
- Improper charging practices.
- Deep discharge caused by prolonged non-usage.
- Storage in discharged condition.
- Use of unauthorized chargers.
- Tampering with BMS, wiring, connectors, or battery casing.
- Operation outside specified temperature range.
- Corrosion caused by environmental exposure.
- Damage caused by external short circuit.
- Unauthorized repair or opening of battery pack.
- Battery capacity degradation due to normal aging shall not be treated as manufacturing defect.
- Gradual reduction in driving range and battery capacity due to normal usage is expected and shall not qualify for replacement.
- Battery shall be charged immediately after use and vehicle shall not be stored in discharged condition.
- During extended storage, battery must be charged at least once every 30 days.
10. WATER DAMAGE EXCLUSION
No warranty shall apply to any component affected by:
- Flooding
- Water Logging
- Pressure Washing
- Exposure to heavy rainfall without adequate protection
- Improper storage in open areas
- Water seepage into controller, motor, charger, battery, wiring harness, display, or electrical systems
Water ingress shall be considered misuse and shall be chargeable.
11. OPERATIONAL MISUSE EXCLUSION
Warranty shall not cover failures resulting from:
- Driver negligence.
- Inadequate operator training.
- Driving on roads not suitable for golf carts.
- Driving through potholes, construction sites, mud, sand, or flooded areas.
- Racing, stunts, reckless driving, or abusive operation.
- Continuous operation without recommended charging intervals.
- Use beyond intended application.
12. CLAIM INVESTIGATION RIGHTS
Speedigo reserves the right to:
- Inspect failed parts.
- Perform technical analysis.
- Seek manufacturer assessment.
- Reject warranty claims where evidence indicates misuse, overload, electrical abuse, improper operation, accidental damage, or environmental damage.
The decision of Speedigo's technical department shall be final regarding warranty eligibility.
13. REPAIR & REPLACEMENT POLICY
- Warranty covers repair or replacement of defective parts only.
- Replacement parts may be new or refurbished equivalent parts.
- Replacement of one component does not extend overall vehicle warranty period.
- Consequential damages arising from failure of any component are excluded.
- Vehicle replacement shall not be applicable under any circumstance.
14. FORCE MAJEURE
Warranty shall not cover damages resulting from:
- Flood
- Cyclone
- Earthquake
- Lightning
- Fire
- Riot
- Civil Disturbance
- Acts of God
- Government Restrictions
15. AMC RECOMMENDATION
To maintain warranty validity, Speedigo strongly recommends periodic inspection and preventive maintenance as prescribed by the manufacturer.